In case you have any issues with the delivery (item not received, item is damaged, etc) or any further inquiries about the delivery process, please contact hotline@bigben.fr.

For logistics reasons, we can only ship the physical version of the Standard Edition to these countries: Germany, Austria, France, Spain, Portugal, Italy, Ireland, Belgium, Netherlands, Luxembourg, United Kingdom, Australia, New Zealand, Poland, Switzerland, Greece, Finland, Norway, Denmark, Sweden, Czech Republic, South Africa, United Arab Emirates, Kuwait, Ukraine, Saudi Arabia, Russia, Slovenia, Croatia, Turkey, Israel, Romania, Hungary, Bulgaria, Iceland, Qatar, Bahrain, Lebanon, Oman, Slovakia, Malta, Cyprus, United States, Canada, Mexico, Brazil, Argentina, Bolivia, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, Peru, Uruguay.

If you have further questions, please contact our customer service at the following website: hotline@bigben.fr.

Please allow 5-10 business days for delivery. As deliveries are handled directly by Bigben, if you have any issue with your delivery please contact Bigben customer support at the following email address: hotline@bigben.fr.